Luno Exchange Review, Usage Tips and Referral Benefits

Luno Logo

Sign up with Luno with the invite link or referral code: SSZNDC, deposit and buy SGD 200 in any crypto, and we will each receive S$30 worth of free Bitcoin.

In December 2021, the ‘Luno Exchange’ was removed from the Luno platform in Singapore. You will still be able to buy and sell crypto through ‘Instant Buy/Sell’ and use all other features of your Luno account.

Learn more: Why is Luno removing the exchange in Singapore?

Table of Contents

Company

  • Founded in 2013, Luno is a global cryptocurrency company which invests in cryptocurrencies and blockchain startups including Grayscale and Coindesk.
  • Luno is headquartered in London with regional hubs in the US, Europe, APAC and Africa.
  • It is an independent operating subsidiary of Digital Currency Group (DCG) which acquired Luno back in 2020.

Investors

  • GIC and Google invested in the DCG, Luno’s parent company [Nov 2021]

Key metrics

  • 10+ million customers over 40 countries [Apr 2022]
  • Team of over 800 [Apr 2022]

Presence in Singapore

  • Entity: Luno Pte. Ltd. (UEN 201209545R)
  • Location: 5 Shenton Way, #10-01 UIC Building, Singapore (068808)

Regulation by Monetary Authority of Singapore (MAS)

In April 2022, Luno Singapore Pte. Ltd. received in-principle approval (IPA) from MAS to operate fully regulated cryptocurrency services.

“We are thrilled to receive MAS’ in-principle approval to provide Digital Payment Token (DPT) services in Singapore as a Major Payment Institution. We firmly believe that regulation brings clarity and protection to businesses and consumers, and obtaining the IPA is just one of the first few steps in our long-term commitment to the progressive and sustainable development of Singapore as a global financial hub. With this IPA, we hope to instil greater trust and confidence in the market, so that customers can continue to trust and use our platform safely and securely”

Sherry Goh, Global Expansion Manager and Country Manager for Singapore, Luno.

Travel Rule

  1. When you send crypto, you’ll need to confirm where you are sending it.
    • Applicable only if your Luno account is verified in Singapore or Malaysia.
    • This will include the name of the cryptocurrency platform or private wallet service that you’re sending it to, as well as the name of the recipient.
    • For details, read this Help Centre article
  2. When you receive crypto, you’ll need to confirm where the funds came from.
    • Applicable only if your Luno account is verified in Singapore or Malaysia.
    • For details, read this Help Centre article
  3. You can only send or receive crypto from a private wallet that belongs to you.
    • Applicable only if your Luno account is verified in Singapore.
    • The first time you complete a transaction using a new wallet, you’ll need to prove that you have control of it by using your private key to sign a message.
    • To send crypto from Luno to a private wallet address, that wallet needs to support the message signing functionality. The same goes for receiving crypto from a private wallet.
    • For details about the signing message process, read this Help Centre article.

Ecosystem

Luno Savings

The Luno Savings Wallet allows users to earn interest on cryptocurrency deposited into a wallet which has been designated for this purpose. The Savings Wallet is expressly a lending product.

Luno will earn a commission on any cryptocurrency lent in connection with the Savings Wallet. This commission will be factored into the effective interest rate communicated, such that the effective interest rate offered to users will be net of any commission or fees.

Important points:

  • The interest rate is variable, and could go up or down every month depending on the prevailing market conditions.
  • Transfers out can take up to 7 business days
  • Interest is paid out monthly
  • Your crypto will be lent to a third party and is not insured or guaranteed

✔️ Unique Selling Proposition (USP)

Direct Bank Deposits/Withdrawals Supported

You can deposit up to SGD 200,000 per transaction into your Luno wallet for free directly from your bank account. Direct withdrawals are also available for just SGD 2 per transaction. Learn more here.

Social login

Conveniently login with Google, Apple and Facebook accounts.

❌ Drawbacks

Limited Trading Pairs

As of Oct 2021, Luno only supports a limited number of cryptocurrencies and trading pairs.

Usage Notes and Tips

Avoiding Phishing Scams

Luno will never:

  • Ask for access to your Luno or bank account
  • Offer to trade for you or manage your account, give financial or trading advice, or promise guaranteed profits
  • Contact you from a private email account like Gmail, Hotmail or Yahoo. Legit email addresses are:
  • Contact you using Telegram or social media accounts

As of 5 Nov 2021, Luno does not have any Telegram group for Singapore customers.

Do not connect to VPN when signing up

To avoid problems, do not sign up when connected to a VPN. I had a bad experience signing up because I was connected to a USA VPN.

Unfortunately, we are not able to offer support as Luno is not yet available in your country.

At this point in time, we can’t provide further updates or a timeline as to when our services, including buying, selling, and trading BTC and other cryptocurrencies for your local currency, will be available in your country.

Luno currently operates in various countries across Asia, Africa, and Europe. Our list is always growing. You can see which countries are supported here

Regards, Team Luno

Steps to resolve the issue:

  1. After signing in, click on “Profile” on top left of the screen
  2. Scroll down and click on “Settings”
  3. Then change “Country” to “Singapore”.

After I changed the country setting from USA to Singapore, I was able to proceed to verify my Luno account.